sector. Bluesight’s recent acquisition of Protenus has created waves of concern among Protenus customers who now face an unexpected transition. While many were satisfied with their Protenus diversion software solutions, they’re now being required to switch to Bluesight’s platform. These customers are navigating negotiations with a new company while managing this mandated change. I’ll share insights on why this matters, what customers are experiencing, and what options might be available moving forward in this rapidly consolidating industry.
Listen in for a 5-minute exploration of this timely topic that’s affecting healthcare compliance departments across the industry.
Transcript
Hello, Diversion insight listeners. It’s just me today. I wanted to talk about something that I have been hearing from others that I’ve been talking to, if that makes sense. I want to talk about Blue Site’s acquisition of Protenis and how it is affecting the current former in transition Pro Tennis customers. Because the message that I’m hearing from these clients, customers of Pro Tennis, are essentially the same. You may have watched the podcast that I did recently with Lauren Forney, the senior director of Clinical strategy for Blue Sight. She was on the podcast and she talked about what Blue Sight’s vision is and shared what she could about what they’re going to do with the Protenus software and those current clients.
But now that the transition has taken place and customers are being notified, we have a little bit better sense of what we see going on. And that’s what I’ve been hearing from those Protenis customers is a little bit of consternation, actually about this acquisition. I’ve asked some of them to do a podcast, but they have declined because they are reluctant to speak out. They’re in the middle of negotiations and so I can completely understand their reluctance. So I thought I would just talk about it a little bit. There seems to have been a potential shake up in the market. Maybe that, maybe it wasn’t anticipated, maybe it was, maybe it should have been, maybe I should have thought about it, but I didn’t.
And that is, you know, there are customers that were very satisfied with Pro Tennis, satisfied with the software itself, and certainly satisfied with the price point. So the price point between Pronus and Blue Site was quite a difference. Pronus made it very economical, especially if you already had their privacy software and customers liked that. And then they felt that the software itself was doing the job that it needed, so why spend more? Well, now here they are, they’re being told, from what I understand, that they need to sign new contracts with Blue Site. Even if they have, you know, year, two years, whatever it is, left on their Pro Tennis contract, they need to sign contracts now with Blue Site. So these customers are in the middle of negotiations for a much higher priced product.
Now, I have heard the term thrown out there, control, check light or Blue Site light. I don’t know if that is Blue Site’s offering of just keeping Protentus for longer, perhaps that is the case. But from what I’m hearing from most of the customers is that it’s a little bit of a sticker shock in the price. And, you know, I mean, whether this happens in your professional life or your personal life. Right. If you’ve got all of a sudden told you need to switch to something and it’s going to cost you a lot more and you were perfectly happy with what you had, that’s frustrating. I totally get it. So that’s where people are.
And so what I think is happening is, well, okay, if you’re gonna make me sign a and pay these prices, then I’m going to do some shopping and I’m going to see what my other options are before I commit to that. And so I think there’s a lot of demos going on out there with all the vendors, because now these clients that are being forced to make a change are now going to evaluate and see what else is out there, and certainly not on their own time. Right. You kind of queue up your projects for what you have time for and what is urgent. But now all of these pro tennis customers, it’s. It’s like now urgent that they have to look at it and make these decisions. So, anyway, I have just found it kind of interesting.
And for those of you that aren’t in the middle of this, I thought you might find it interesting, or even if you are, to know that others are going through the same thing and, and feeling the same pain and having to make these same decisions. So there might be some interesting things going on in the market. And it’s also an opportunity for other vendors probably to pick up some new clients because of this, too. So that’s it. I just wanted to share kind of what I was hearing, what I’ve been thinking about and what I’m seeing. All right, thank you, listeners.
